Customer Support

Frequently Asked Questions

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What Is Needham Bank's Routing Number?

Needham Bank's routing number is: 211373539.

I lost my NB Debit Card but the bank is closed. Is there a number I can call?

To report an NB Debit card stolen or lost after hours, please call 1-800-264-5578 (for domestic calls) or 412-552-2698 (for international calls).

If you’re able to travel to one of our branches, we can print you a new card instantly.  You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.

I am locked out of my Online Banking account but the bank is closed. Is there a number I can call?

For after hours assistance related to online/mobile banking password changes, resets and unlocks, please call 1-833-422-5562 and selection option 2. Then option 1 for consumer or option 2 for business.

What is the process for opening an account?

You can open a personal checking, savings or CD account any time online. Or, you can stop by your nearest Needham Bank branch and one of our customer service representatives will be able to assist you in opening a new account. Make sure to have two forms of identification, your social security or Tax ID number, and your initial deposit.

How Can we Help?

General Inquiries

Call Us: 781-444-2100


Media Inquiries

All media inquiries should be directed to Karen Marryat by calling 781-474-5460.

Charitable Contributions

Needham Bank has a strong commitment to and partnership with the communities we serve. Find out more about how we may be able to help your local organization.
Learn more

If you have a question about a particular product or service, and would like one of our Personal Bankers to contact you, schedule a time to talk.

Schedule an Appointment

Calls need to be scheduled at least 4 hours in advance of the scheduled call time and confirmed via email.

Loan Services


Mailing Address:
Loan Operations at Needham Bank
1063 Great Plain Ave. 
Needham, MA 02492

Online Banking

24/7 assistance with NB Online Banking, NB Mobile, or NB Business Online.
781-444-2100 or 1-833-422-5562 (Option 2, Option 1 for Consumer or Option 2 for Business)

Telephone Banking

781-444-2100 or 833-422-5562 and select option 3, then option 1

Enroll in Online Banking

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520 Main Street
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857 Main Street
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1457 Tremont St.
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