FAQs
Yes, Needham Bank offers two apps – one for consumer online banking and one for business online banking. Please search “Needham Bank” from within the iTunes or Google Play app stores.
Nothing has changed with your plastic Needham Bank Debit MasterCard, so you can continue to make purchases with it both in stores and online. Apple Pay is simply another convenient method of making purchases if you so choose.
You can pay anywhere Apple Pay payments are accepted. Just hold your Apple device near the reader with your finger on the Touch ID. A vibration or beep will let you know the transaction has been completed.
Apple Pay is protected by Touch ID or your device Passcode. You must use either your Touch ID or Passcode when making a purchase using your Apple Pay.
You are required to enter a Security Code when adding your Needham Bank Debit card to Apple Pay. The 3 digit number is located on the back of your Needham Bank debit card.
To add your Needham Bank debit card, open the “Wallet” app, and select the plus sign (+) located in the right hand corner of the screen. Follow the steps to add a new card.
The e-mail is to verify that you activated Apple Pay on your Apple device. If you did not activate Apple Pay on your device, please call us at 781-474-5804 or after hours at 1-800-264-5578. If you did activate Apple Pay on your device, please ignore the e-mail.
iPhone 6 models and newer.
If the check is under $50,000, you may bring the check to any of our branches for a Manager to endorse the check. If the check is over $50,000, please contact the Residential Lending Department at (781)444-2100 and they will guide you through the process.
It is not necessary to forward your tax bill to us. You may retain your tax bill for your personal records.
Please submit a signed, written request with the exact payoff date by mail or fax. If you are an attorney/title company working on behalf of the borrower, authorization will be required.
You may request a copy of your 1098 and/or a copy of your Annual Loan Statement by contacting our Loan Operations Department at (781)474-5802 or by emailing us at [email protected].
Your monthly billing statement will be mailed to you approximately 15 days prior to your loan payment due date. For paperless eStatement users, you will receive an email notification that your eStatement is available.
Payment changes result from an adjustment to your interest rate or your escrow payment. Our Loan Operations Department will assist you in providing answers to all your questions. Please contact us by calling (781)474-5802 or by email at [email protected]
Yes, you may complete an ACH Agreement in order to do so. Call our Loan Servicing Department at (781) 474-5802 or complete the Authorization Form. Please forward the form to the Loan Operations Department via US Mail or email us at [email protected]
Please submit your loan payments to: Needham Bank-Loan Operations Department, PO Box 920129, Needham, MA 02492.
The Loan Operations Department is open Monday through Friday, 7AM to 4PM. You can also reach us by telephone at (781)474-5802, by email at [email protected] or by fax at (781)449-2546.
If you have received a paper check from an unknown source with instructions to withdraw and then transfer a portion of the deposit, you might be the target of an attempted fraudulent check scheme. This scheme involves sending an individual a paper check along with some form of included communication describing how and why the recipient 'earned' the money. (Example: Secret Shopper Rebate) The communication will also instruct a recipient to deposit the entire sum of the check in to their account. Once deposited, the communication instructs the recipient to immediately wire portions of the funds to other accounts at other financial institutions. Checks are typically in the $2,000 to $4,000 range, and are occasionally designed to represent an 'Official Bank Check.' Please note that these are bad checks and do not represent legitimate funds. If you have received a mailer similar in nature to the example described above, please disregard the instructions and destroy the fraudulent check. However, if you have any questions or concerns about a check you have in your possession, please do not hesitate to contact your local branch manager. Find your local branch
MasterCard® SecureCodeTM is a program that is used to reduce fraud and unauthorized card use for customers who use their Needham Bank Debit MasterCard™ to make purchases over the Internet from participating merchants. This service is available to all Needham Bank debit cards. If you are attempting to make a purchase online and experience an issue, please contact us at 781-474-5804, Monday- Friday from 7AM-4PM.
Needham Bank recommends that you shop with merchants you know and trust. Making sure any internet purchase or shopping cart is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. Once you've completed your purchase, log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information. If you want the most secure option, Needham Bank offers MasterCard® SecureCode Internet Personal Identification Numbers on all NB Debit MasterCard®.