FAQs
You should always cancel and cut up unused NB ATM Card, NB Debit MasterCard®, and other cards. If you receive a replacement card, destroy your old card.
When you are using an ATM or making a purchase, we recommend you ensure no one sees your PIN when you enter it. Memorize your PIN, but do not write it down anywhere, especially on your card. Never share your PIN with anyone.
When selecting a PIN, we recommend that you do not use a number or word that appears in your wallet, or any easily identifiable personal information, such as name, birth date, or phone number or other information that could be easily accessible on social media.
No. A Needham Bank representative will never ask for your card number or PIN. Needham Bank representatives will have sufficient information to verify your identity without asking for your NB Debit Mastercard™ or NB ATM Card number or PIN.
Always keep your NB Debit MasterCard® in a safe and secure place. Treat it as you would cash or checks. Contact Needham Bank immediately at 1-800-264-5578 if your card is lost or stolen, or if you suspect unauthorized use.
Phishing is an attempt to gain access to your account by tricking you into providing your personal information. These attempts are often made by automated phone call or e-mail message stating that you are being contacted on behalf of your bank. No legitimate financial institution would ever ask you to provide your personal identification codes. If you receive such requests, do not provide the information and please report the contact to your bank immediately. Needham Bank does not employ any automated calling services, and our customer service representatives will have any financial and personal information they need to identify you, and help you with your account.
You can call 1-800-448-8268, use any Needham Bank ATM, or visit any of our branch locations to change your NB Debit MasterCard® Card PIN Number.
Needham Bank's routing number is: 211373539.
Yes. We provide both FDIC and SIF insurance on your deposits. In general, the Federal Deposit Insurance Corporation (FDIC) insures the first $250,000 of deposits, the Share Insurance Fund (SIF) insures all deposits above that amount. For more a more detailed understanding of FDIC insurance please contact one of our banking representatives.
If you need to contact one of our personal bankers, we offer a variety of ways to do so. Our main office number is at the top of every page on this website. There are also links to the Contact Us and Branch/Location pages at the top and bottom of each page. We also offer additional contact options on our Customer Support page. No matter which channel you use to contact us, our personal bankers are always ready to assist you.
If you have been thinking about a career in banking, we believe you will like working with us. We have a dynamic team, amazing benefits, and we make a difference in every community we serve. To see our available career opportunities, go to the career opportunities link in the footer of this page, or click here.
Yes. For your protection, if traveling outside your normal purchasing area, please Contact Us and let us know when and where you are traveling. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.
In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-701-461-2551 if you are traveling internationally, so that we may rectify the issue immediately.
If you originally requested Bill Pay upon enrollment for NB Business Online Banking, you will receive a separate e-mail with your bill pay user ID and password. Bill Pay uses a one-time sign-on system. You will only be prompted to enter a bill pay user ID and password the first time you access Bill Pay. The system will then save the bill pay credentials going forward. If you did not request Bill Pay upon enrollment for Business Online Banking, please send a Secure E-mail through your NB Business Online session, and request to add Bill Pay.
Simply send a secure e-mail from within business online banking, and request the account be linked. While logged in to your NB Business Online banking, click the email link located in the top right or bottom right corner to access the secure email form.
Funds will be available as described in our Funds Availability Disclosure. (Generally speaking, the deposit will be available the next business day. We may place additional holds according to our Funds Availability Disclosure.)
To request a limit increase for Mobile Deposit, please contact us using the Secure Email from within online banking, by calling 781-474-5804, or visit your local branch. You will receive notification from us one we have processed your request.
For consumer mobile deposit, if a check is deleted, you will receive an email stating the amount and reason. For business mobile deposit, if a check is deleted it will display in the Mobile Deposit History tab within the app. If you have further questions, please contact us at 781-474-5804 or visit your local branch.
The deposit will not appear until the Bank accepts the deposit. For consumer mobile deposit, deposits made prior to 3pm EST will be posted that business day. Deposits made after 3pm EST will be posted the next business day. For business mobile deposit, deposits made prior to 5pm EST will be posted that business day. Deposits made after 5pm EST will be posted the next business day.
You may send us a secure email from within online banking or call us at 781-474-5804 and we will update your preferences.
The easiest way to pay your NB mortgage from your NB Checking Account is through NB Online Banking or NB Business Online Banking by completing a transfer from your checking account to your mortgage.