What do I do with the insurance check I received for property damages?

If the check is under $50,000, you may bring the check to any of our branches for a Manager to endorse the check. If the check is over $50,000, please contact the Residential Lending Department at (781)444-2100 and they will guide you through the process.

Where do I send my tax bill?

It is not necessary to forward your tax bill to us. You may retain your tax bill for your personal records.

What is the payoff on my loan?

Please submit a signed, written request with the exact payoff date by mail or fax. If you are an attorney/title company working on behalf of the borrower, authorization will be required.

I did not receive a mailed copy of my year-end statement, how do I get an additional copy?

You may request a copy of your 1098 and/or a copy of your Annual Loan Statement by contacting our Loan Operations Department at (781)474-5802 or by emailing us at [email protected]

How do I receive my monthly billing statement?

Your monthly billing statement will be mailed to you approximately 15 days prior to your loan payment due date. For paperless eStatement users, you will receive an email notification that your eStatement is available.

Why did my mortgage payment amount change?

Payment changes result from an adjustment to your interest rate or your escrow payment. Our Loan Operations Department will assist you in providing answers to all your questions. Please contact us by calling (781)474-5802 or by email at [email protected]

Can I pay my mortgage from another account?

Yes, you may complete an ACH Agreement in order to do so. Call our Loan Servicing Department at (781) 474-5802 or complete the Authorization Form. Please forward the form to the Loan Operations Department via US Mail or email us at [email protected]

What is the mailing address of Needham Bank’s Loan Operations Department?

Please submit your loan payments to: Needham Bank-Loan Operations Department, PO Box 920129, Needham, MA 02492.

What are the hours of the Loan Operations Department?

The Loan Operations Department is open Monday through Friday, 7AM to 4PM. You can also reach us by telephone at (781)474-5802, by email at [email protected] or by fax at (781)449-2546.