Nicole Barbour Promoted to Retail Trainer at Needham Bank

 

NEEDHAM, MA---Needham Bank announced today that Nicole Barbour of Bellingham has been promoted from Assistant Branch Manager to Retail Trainer. A new role for the Bank, the Retail Trainer will be designing an improved orientation and ongoing training program for employees of the Bank’s nine branches. Ms. Barbour will implement the new program and work side by side with individual employees to ensure they’re delivering the Bank’s legendary customer service.

Ms. Barbour brings ten years of experience in banking to her new role as Retail Trainer. Since joining Needham Bank, Ms. Barbour has held roles as a Customer Service Representative, Teller Supervisor, and most recently, Assistant Branch Manager of the Bank’s Millis Office. While holding the position of Assistant Branch Manager, she was also the team leader and took on the responsibility of training the retail staff during an upgrade to the Bank’s online banking system.

“Needham Bank is committed to its employees and I’ve been fortunate to develop new skills that have led to some great opportunities here,” remarked Nicole Barbour. “As an Assistant Branch Manager, I really enjoyed training new staff members. Helping to create this new role is a perfect opportunity for me and I’m excited to get started.”

Ms. Barbour will work closely with Sean Leary, Learning and Development Manager, and Eric Morse, Executive Vice President on the new training initiatives.

“Nicole has always stood out as a go-to person for the retail network as she truly understands every aspect,” commented Eric Morse. “With Nicole leading the new retail training program, our in-branch experience will be even better